Refund Policy

This Refund Policy describes when Temple Seven Press, Inc. ("Temple Seven," "we," "us," or "our") will provide a refund or replacement for purchases made through www.templeseven.com. This Policy forms part of, and should be read together with, our Terms and Conditions. This Policy is an interim revision dated September 25, 2026 and remains subject to review by counsel.

1. General Rule: All Sales Are Final

Because Digital Products are delivered instantly and Print Products and Art Prints are manufactured to order specifically for you, all sales are final. We do not offer refunds or exchanges for change of mind, mistaken purchase, or dissatisfaction with the content or subject matter of a Source Work, an archive newspaper, map, or picture, or a work published by an independent author. Refunds and replacements are available only in the specific circumstances described below.

Scope. This Policy applies on the same terms to Editions and to books published by independent authors through our author program, in both digital and print form, and to Art Prints, with the additional terms in Section 2.2. AI features included in certain Subscription tiers follow the Subscription rules in Section 5. Institutional licenses are arranged directly with the institution and are governed by the terms of that license. Fees paid by authors under the author program are governed by the author agreement.

Amazon and the Temple Seven store are separate. Some titles are sold both in our store and on Amazon. The two are separate sales channels: each sets its own prices, discounts, shipping, taxes, and promotions, and in some cases the same title shows a different price on each. We do not provide arbitrage refunds — a price difference between Amazon and our store, whether it existed when you bought or appears later, is not a valid reason for a refund, partial refund, price match, credit, or cancellation, and neither is a later sale or price change on either platform. You choose the platform you buy from and accept responsibility for that choice, as described in Section 8.1 of our Terms and Conditions. Orders placed on Amazon are refunded only through Amazon, under Amazon's own policies.

2. When We Will Replace or Refund Your Order

• Damaged, defectively bound, or misprinted Print Products, and damaged or misprinted Art Prints (including a damaged frame or glazing).
• Print Products that are the wrong title, wrong edition, or otherwise materially different from what you ordered, and Art Prints of the wrong picture, size, medium, frame, or border.
• Print Products and Art Prints confirmed by tracking as undelivered, where the shipping address you provided was correct (tracked shipping methods only — see Section 2.1 for Standard Mail).
• Digital Product files that are corrupted or will not open using standard, current software for the format purchased.
• Any order where our print fulfillment partner fails to complete production — in this case, you receive an automatic full refund without needing to request one.

Minor imperfections inherent to republishing historical public-domain works — such as occasional OCR artifacts, spacing irregularities, or characteristics carried over from the original historical source — are not defects and are not eligible for a refund or replacement on that basis alone.

If a parcel is returned to the sender because the shipping address entered at checkout was wrong or incomplete, it is not a delivery failure: we will reship it once you confirm the correct address, and the cost of reshipping is yours.

2.1 Untracked Shipping (Standard Mail)

For qualifying small orders, we offer an optional lower-cost shipping method, Standard Mail, which does not include a tracking number. Standard Mail is available only after you review and accept the acknowledgment presented at checkout. By selecting Standard Mail you acknowledge and agree that:

• Because Standard Mail provides no tracking, neither you nor we can verify whether a package was delivered. Orders shipped by Standard Mail are therefore not eligible for the undelivered-package remedy above, and we cannot offer refunds or replacements for Standard Mail packages reported lost, stolen, or undelivered.
• All other remedies in this Section 2 remain fully available. In particular, if your book arrives with verifiable print defects — for example blank pages, misprinted or illegible pages, or damaged binding — you may return it to us, and once we receive the returned book and verify the defect, we will issue a full refund or a replacement.
• Tracked shipping options with full lost-package protection are offered on every order at checkout; Standard Mail is never the only choice.

2.2 Art Prints

Art Prints are made by our print lab (Prodigi) to the specification you choose — the picture, size, paper or canvas, frame, and border — and so we cannot accept returns of an Art Print you no longer want. The remedies in Section 2 apply to Art Prints, on these terms:

• Report within ten (10) days of delivery. Tell us about damage, a defect, or a wrong item within ten days of delivery, with photographs of the print, the frame (if any), and the packaging, so that we can raise the claim with the lab in time. We may ask you to return the item for inspection; if so, we pay the return postage.
• What an Art Print reproduces. An Art Print reproduces the picture as it exists in its source — a scan or photograph of a historical original — including the marks of age, wear, grain, and printing that the original carries. Those are characteristics of the source, not defects.
• Color and size. Colors in a print can differ slightly from the way the picture looks on your screen, and sizes and materials can vary slightly within the lab's production tolerances. These are not defects.
• The margin. The picture is fitted to the print without cropping. Where its proportions differ from the print's, the margin around it is wider on two sides than the border you chose; this is how the print is made, not a misprint.

3. How to Request a Refund or Replacement

Contact us at contact@templeseven.com within a reasonable time after discovering the issue — and, for an Art Print, within ten (10) days of delivery — including your order number and, for physical defects, a photograph of the item received. We will review your request and, where it qualifies under Section 2, issue a replacement or a refund to your original payment method, generally within a reasonable processing time consistent with our Payment Processor's (Stripe's) settlement timelines.

4. Print and Art Print Order Cancellations

Print Products and Art Prints are made to order. We send each paid order to production after a short review period, normally about twenty-four (24) hours after payment. If you ask us to cancel before we have sent your order to production, we will cancel it and refund you in full. Once an order has been sent to production it cannot be canceled.

5. Subscriptions

You may cancel a Subscription at any time from your Account page. Cancellation stops future billing but does not trigger a refund for the current billing period; you retain access through the end of the period you already paid for, with no pro-rated refund.

If you download any content available only to your Subscription tier during a billing period — for example, an enhanced edition's PDF or EPUB file, or a full-resolution picture offered to subscribers only — that period's charge is final and is not eligible for a refund, partial refund, or credit of any kind, including a courtesy refund. We keep a record of each such download and may rely on it in responding to a refund request or a payment dispute. A charge made in error, such as a duplicate charge or a renewal charged after you canceled, will still be refunded, and your statutory rights under Section 7 are not affected. See Section 9 of our Terms and Conditions.

6. Gift Cards and Donations

Gift cards are non-refundable and non-redeemable for cash, except where required by applicable law; gift card funds never expire. To the extent required by applicable unclaimed-property or escheatment law, we may be required to report and, where mandated, remit balances on inactive gift cards to the appropriate state or territorial authority; this does not affect your ability to redeem a gift card. Donations are voluntary, are not tax-deductible, and are non-refundable except where required by applicable law or at our sole discretion.

7. Statutory Rights (UK / Ireland / EU / Australia / New Zealand / Canada)

Nothing in this Policy limits any non-waivable statutory right you may have as a consumer under the law of your country of residence, including the statutory rights of consumers in the United Kingdom, Ireland, the European Union, Australia, New Zealand, and Canada described in our Terms and Conditions. Where a statutory right is broader than the remedies described above, your statutory right prevails.

United Kingdom and Ireland (and, where applicable, the European Union): For Print Products, you have the right to cancel your order and receive a refund within fourteen (14) days of delivery, in addition to the defect and error remedies described above, because our standard catalog titles are not bespoke or personalized to your specification. Art Prints are made to the specification you choose, so, to the extent the law of your country permits, that fourteen-day cancellation right does not apply to them; your rights where an Art Print is faulty, damaged, or not as described are unaffected. For Digital Products, because delivery is instant, we ask for your explicit acknowledgment and consent at checkout that you wish delivery to begin immediately and that doing so extinguishes your statutory right to cancel once delivery has begun; if that acknowledgment is not obtained, the standard fourteen-day digital withdrawal right applies.

8. Contact Us

For any refund, replacement, or order issue, contact contact@templeseven.com or write to Temple Seven Press, Inc., 971 US Highway 202N #8250, Branchburg, NJ 08876, United States.